Group Buy Policy
What is a group buy?
A Group Buy (GB) is a type of pre-order for a product before it has been manufactured. A GB is usually open for several weeks. At some point after the group buy end date, typically within a week, vendors place the order with the manufacturer.
In the case of group buys, once the group buy period ends, the product order is placed. Then, according to the estimated timeline, the products are manufactured. Once we completed manufacturing the products, fulfillment will begin and you will be notified of your order being shipped.
The end product may vary in color from either renders or real photos of product prototypes. The estimated date of delivery is subject to change. Delays and setbacks may occur and we will try our best to communicate them.
By purchasing a group buy or pre-order product you agree to the terms laid out above.
Cancellations, Refunds, Changes, and Address Changes:
Cancellations- If your order is NOT a GB/Preorder item, please contact us by replying to your order confirmation email. Due to Shopify's new Terms and Conditions, all cancellations are subject to a 3% restocking fee.
Refunds- Refunds will be issued on a case-by-case basis. Please read our policy for more info. Due to Shopify's new Terms and Conditions, all cancellations are subject to a 3% restocking fee.
Changes- Changes to your order is not guaranteed. Please respond to your order confirmation e-mail.
Address Change- If you need to change your shipping address, update your address book under your account and reply to your order confirmation e-mail with your updated information.
Shipping Information and Rates
Shipping rates are calculated by USPS, FedEx, and DHL Express. (International) All orders are declared at full value. We do not undervalue international shipments. Import/VAT fees are to be paid by the customer. We are not responsible for incorrect shipping information. Rejected/Returned shipments will be cancelled and you will be refunded your order total (minus shipping fees).